The why next to the what
The Details tab shows each step the agent took. You can see what it rephrased, which intents it looked at, which knowledge base it used, and which content it pulled in. Every step has an Amend link, so a tester can go from finding the cause to fixing it.
Change one thing at a time
The Context tab lets a tester turn the agent's knowledge and each guideline on or off. Goal, Custom instructions, and Handling objections each have their own switch. That way a tester can change one thing and see exactly what moved the result.
Context variables get the small touches that make repeat testing easy. You can lock a variable so it stays put while you change the others. You can expand a value into a full field for long IDs or JSON. You can pick from a list of known variables instead of typing. For setups you use often, a bundle brings in a whole saved set at once
